You can ask us to delete the personal information PromoterPal holds about you at any time. Here is how.
If you are a guest
If you messaged a promoter who uses PromoterPal on WhatsApp or Instagram, email privacy@ukwaju.systems with:
- The subject line "Data deletion request"
- The WhatsApp phone number or Instagram username you used
- The promoter's name or number, if you know it
We will delete your conversations and related records from our systems within 30 days and confirm by email. You can also block the promoter's number or account at any time to stop receiving messages.
If you are a promoter
- Disconnect WhatsApp: in the WhatsApp Business app, go to Settings → Account → Business Platform → Disconnect.
- Disconnect Instagram: in Instagram, open Settings → Website permissions (or Apps and websites) and remove PromoterPal.
- Request deletion: email privacy@ukwaju.systems from your account email with the subject "Data deletion request".
When you disconnect, we delete your access tokens straight away. Your account data and guest conversations are deleted within 30 days of your request, or within 90 days after you disconnect if you do not send a request. Billing records we must keep by law are retained only as long as required.
Removing PromoterPal from Facebook
If you connected using Facebook Login, you can also remove PromoterPal in Facebook: go to Settings & privacy → Settings → Business integrations, select PromoterPal and click Remove.
Questions
Ukwaju Systems, P.O. Box XXXX-80100, Mombasa, Kenya
Email: privacy@ukwaju.systems
See our full Privacy Policy.